The Lash Lounge - Austin, Texas

Kacie West

I would stay far away from this franchise and find a consistent, experience, qualified tech.

I came here for my first set of lash extensions in May. I was originally happy with my set. However, after the initial set, my refills weren't lasting longer than 5-9 days before I could notice huge gaps. I bought all of their products, a fan, and cleaned and protected my lashes religiously as per their guidelines. I went to 3 different locations in the first few months due to being in the process of moving. Once we moved into our new home, I decided to find a tech at the Kyle location and just stick with one tech to hopefully fix the issue. Before going to Kyle, I had only seen master techs. The Kyle tech showed me about 7-8 fans where a single extension was placed on 6-8 of my lashes (it should be only one lash per extension per their training policies). This significantly damaged my lashes and my sets would never come out the way I wanted due to the damage to my natural lashes. My birthday and anniversary were approaching and with the money I was spending, I felt it was not fair to not be receiving the level of service they promise, especially having paid a premium for master techs.

I reached out to management (I always believe in giving management a chance to correct their mistakes before escalating issues) who at first was prompt to communicate with me and offered to have the Kyle tech send pictures of my lashes and help create a game plan with my lash health being top priority. They said the tech would send pictures and call her (Nicole, the training manager), and put her on speaker so we could all discuss what would be done. We set an appointment and I was looking forward to hearing their solutions. However, the Kyle location cancelled my appointment simply stating they "didn't have time". I remained patient and rescheduled. I sent a text to management informing them that the Kyle location cancelled my appointment and when my next appointment was and asked if they would be available to speak with the tech and me, but management never responded. At my appointment, the tech took pictures and sent them to management. She informed me my lashes were not in great shape but she would do her best. Nicole from management never called to discuss a game plan or my lash health. In fact, I didn't hear from management at all.

I had also realized they had been overcharging me for my membership fee, which their receptionist had told me she changed back in June as I switched from Hybrid to Classic, but they never changed my membership.

After a few more refills and my lashes only lasting a little over a few days before wide gaps (look at photos), I decided to reach out to management again. They agreed that they fell short of expectations with their lack of communication and blamed the tech for not sending pictures (I saw the tech send pictures at our appointment). They offered a lash assessment to come up with a plan moving forward, to refund me for the difference of cost in membership since I had gone to Classic refills in June (which should have never been charged in the first place), and a free refill. I honestly found this solution insulting. Surely if they understood the awful state of my lashes they would offer a refund of the appointment and gratuity for the tech who literally damaged my lashes? I told them that though I appreciated them owning up to their mistakes, I was not interested in continuing my membership due to the amount of effort it was taking to get a major issue resolved that management dropped the ball on twice. I gave them another chance to offer something fair in regard to refunds, yet they just tried to gaslight me LOL and only refunded me for 2 refills of $74.50 each and did not even refund the difference in price for my membership from overcharging me. I emailed asking if I would be refunded for the membership fee for when my lashes were damaged and the amount they overcharged my membership, haven't heard anything back.

What an awful way to treat people. Thank God for AMEX. I'll just dispute the charges.

Laya Vargas

My lash Tech, Aliya J, made me feel so comfortable. She said in detail what she was doing as she did then, asked me every time she applied something if I was feeling okay and she took the time to make me understand what was happening. Going above and beyond on making me feel better in something I was doing for the first time! Definitely recommend her and this place! The atmosphere was soothing and not loud. Really relaxing!

Jillian Netzel

Summer and Shelby were so accommodating to my changing schedule. Conscious that sometimes things don’t work out but what I appreciated was that they even tried! And I was able to make an appointment that I had to shift multiple times for work.

They were so kind and ultimately I was so pleased with Shelby’s work! Definitely would go back. 10/10 people, experience, and result

Christy Hagenau

My appointments were with Noelle (owner) for powder brows. I first had a free consultation to review all the options and Noelle took the time to discuss the pros and cons of each procedure along with before and after photos of her actual clients. We decided on powder brows and made the first of two appointments. The communication was very thorough regarding what to expect, how to prepare for the appointment, and how to best handle the healing process. I was very impressed with how methodical Noelle was during the brow mapping portion and how often she checked in with me to make sure I was happy with the process. I was quite pleased after the first appointment but Noelle really took it up a notch on the follow up appointment. She was able to switch up the color a bit as well as fill in or reshape certain areas as needed. My brows were nonexistent before and I would have to draw them on every day and hope they didn’t sweat off. Now they are perfect with no effort on my part. The salon is clean, well organized, and the staff are all friendly and knowledgeable. I am extremely happy and would highly recommend Lash Lounge.

Staceee R

Maria Pace is an angel on Earth who is not only kind, but also happens to be the best lash and brow stylist I know. She is a true artist and there is no one else I can recommend more than Maria! I met her in the beginning of 2020 for my first appointment, and have continued to return every 2 weeks since then because Maria is AMAZING! She is a master of her craft with a heart made of gold! Thank you, Maria! I appreciate you. ?

Tiffany Stewmon

I’ve been a lash lounge member for a few years. Brigitte is the best! She always makes my lashes look fabulous.
What I love most of all is the convenience of booking appointments. I can always find a time that works best for my schedule. If my preferred stylist is unavailable I can be confident that whomever I see will do a fantastic job.

Shelly Spruell

I’m not from Austin but was recommended to book an appointment with Maria Pace at the Westlake location. I loved how my lash lift turned out and my brows were perfect! I will definitely be returning whenever I’m in town!

Kimberly Horkavy

I recently had my lashes done by Jessica D, and I can confidently say she is a master of her craft. Her skill and artistry are truly remarkable. From the moment I walked in, Jessica’s expertise was evident in every detail of her work. She took the time to understand my preferences and executed them flawlessly, creating a stunning result that exceeded my expectations. If you're looking for a professional who combines technical precision with artistic flair, Jessica is the one to see. Highly recommended!