South Florida Dermatology: Vitor Weinman, MD, FAAD - Coral Gables, Florida

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I am writing to formally express my disappointment with the service and treatment I received at your office today, January , during my scheduled appointment with Dr. Vitor Weinman.
My primary care physician, Dr. Thierry Jacquemin, referred me to Dr. Weinman due to concerns about an irregular mole on my face. I booked my appointment online and received an email confirmation for it. However, from the moment I arrived, the receptionist's unprofessional behavior made what was already a stressful situation much worse.
Despite my punctual arrival, the receptionist showed little regard for my presence, prioritizing phone calls over addressing me. After waiting for an extended period, I approached the desk, only to be met with a dismissive and rude attitude in front of other patients. She claimed that my name was not on the appointment list and demanded I provide proof of my reservation. When I attempted to retrieve the confirmation email, she continued to treat me disrespectfully, asking me to sit down in an unnecessarily curt manner.
This behavior not only embarrassed me but also caused significant frustration. As someone with a busy schedule, I took time out of my workday and traveled a considerable distance for this appointment. Despite my efforts, I was ultimately not seen by the doctor.
The receptionist mentioned that without a follow-up call or email the day before, my appointment would not be confirmed. However, this is contradictory to the email confirmation I received. Even if a mistake had been made, there is no justification for such unkind and unprofessional behavior from a healthcare provider’s team. Patients visit your office seeking care and understanding, not to be treated with disdain.
I am sharing this experience as constructive feedback, hoping it will prompt improvements in your office's customer service. Dr. Thierry Jacquemin speaks highly of Dr. Weinman, and I trust his recommendation. Unfortunately, my experience today does not reflect the high standard of care I expected from your practice.
I kindly request that this matter be reviewed, and appropriate steps are taken to ensure that no other patients have a similar experience.

Entrance Fire

She gave me help and support and compassion that I’ve been unable to find from other healthcare professionals while in a very frustrating situation with vitiligo. She took into account my situation of having no insurance and educated me with my options and transparency that I needed. She helped me and I appreciated my visit with her and will return in the future. Good doctor.

Sophie

Perfectly well done skin cancer scann with her. She gave me all the explanations I needed, she was very respectful. I trusted her because the informations she gave me made sense.

Yilena Sanchez

My appreciation for ever. I found my dermatologist Dra.Giselle Gutierrez and her wonderful assistant Lazará. Since I visited them until now always kind ,attentive with high knowledge in their practices and treatments . They made my skin healthier each they in all aspects.Thanks to the receptionist also for receiving my calls and questions respectfully and with care. Great team . God Bless you!!!

Pedro Ortiz (FriskyPete)

I am very pleased with the professionalism, I cannot comment on my results as of yet since it's still a work in progress but I am currently satisfied

Costa Del Mar Marine LLC

Giselle and her staff 100 Percent. They make you feel like Family and would recommed to anyone requiring Dermatology assistance. Only complaint jokingly Giselle accept my Friend Request on Instagram LOL its from one of my Business costadelmarmarine

Regards
Leslie Bentley

ERIKA CANNET

Doctor was very informative made suggestions while looking at my history. Love the practice!

Nancy Simona Garcia Campos

Excelente atención, super amables y la Dra Giselle Gutierrez extraordinaria doctora y orientadora para conseguir los objetivos para nuestra salud..