Kristen Chambers
4/5
I have been a patient at this facility since 2021 and I honestly have not had the best experiences at this facility, particularly with some of the nurses. But with that said, both my new hematologist Dr. Scheckel, and their social worker Jason are phenomenal. I truly feel like these guys are in my corner and they are ultimately why I have chosen to stay.
Edited 10/11/23: Nichole Sinko is one of the worst nurses that I have ever had the displeasure of dealing with. In July, I requested a referral to a pain management doctor due to my condition, and I was told that they would not give me a referral despite reporting bone and joint pain, as well as erethyma in my hands, feet, and my face to their office for over two years now. My hematologist didn't refuse, the nurses did. Now I've requested to have them send a refill for a medication that I have been taking for the treatment of pain related to my condition for over two years. Previously another one of my specialists was prescribing this medication to me but that provider has moved to another hospital in another state and I have not been able to establish care at their new facility yet. Nichole wrote me to let me know that they will not be able to refill the medication because it is a controlled medication. A Schedule 5 controlled substance... the lowest for abuse potential. I'm not an addict, I have a hematological disease that causes me to live in pain every single day of my life.
They didn't want to refer me out, but they also don't want to help me with the pain. Nurses like Nichole are the reason why patients who live their lives in pain ultimately decide to end their lives just to stop the pain.
Edited 9/12/24: Since being reassigned to Dr. Scheckel after my previous hematologist retired, I’ve experienced a level of care that has truly made a difference in my life. I have a lot of medical trauma and often feel dismissed and unheard in healthcare settings, but Dr. Scheckel has consistently made me feel listened to and cared for. Earlier this year, when I expressed my concerns about how symptomatic I was still after getting to 4th-line therapies and told him something needed to change, he suggested a newly rolled-out medication, which has been life-changing for me. After suffering from daily symptoms for over three years, I finally have relief and feel like I’ve regained a sense of quality of life. I can't thank him enough for the compassion and expertise he’s shown me. He truly is a wonderful provider.
I still have some frustrations around the nursing staff, but the nurse who has most recently been assisting Dr. Scheckel has been a joy to work with. She is really down to earth and quite hilarious if you ask me. My apologies for not remembering her name, it's been a couple of weeks since I was there last.
Also want to shout out Jason Davis again. He is one of the nicest people ever. He has helped me on a couple of occasions when I needed an advocate and also when I just needed a shoulder to cry on metaphorically speaking. He has such a calm, cool energy about him, and he absolutely listens and empathizes with my feelings, and sometimes that's all I need.
Anyways I've changed my star rating simply because of the people I mentioned in this review.