Baylor Scott & White Medical Center – Lakeway - Lakeway, Texas

Kin Franceschini

Had a procedure done yesterday at Bayler Scott And White everything went smoothly, the people are very nice Dr. Jones is very talented. My biggest complaint is their phone system it would be nice if I could call Dr. Jones office and speak to his receptionist or secretary I’m not sure of her title but instead you have to talk to the main desk And it’s just a telephone game that is at least a half hour long and you never get through to anyone that can help you. I called the Post surgery line and I waited 28 minutes to speak with somebody couldn’t answer the question and they will have a nurse call me back so this Entire phone experience is over four hours, no one has called me back yet.

Gary Hickam

Excellent Staff and Facilities. Just came home from 5 days there. Nursing Staff, Physical Therapy Staff, Specialties Departments and Doctors are AAA+, all are hardworking, compassionate and dedicated professionals, taking great care of their patients and their families. I’m so grateful to all of you and words can’t express my feelings for you. Tim, Nichole, Tam, Jerry, Stephanie, Jenna, Tonya Shanta, Shea, Tessa, Elise, Irma, Alyssa, Alex, Elizabeth, Mike, Claire and so many others working hard to make us better. Constantly asking what is your pain level and addressing it and asking what can I do for you, do you need anything? The service the Nurses gave was Outstanding. Food was Hotel Restaurant quality and very tasty. The Hospital itself was new, clean and gleaming with nicely appointed rooms and fully equipped bathrooms. Large hallways lined with beautiful artwork and large open windows with comfortable chairs to sit and gaze at the vast open landscape. I’ve been treated at several Hospitals over the years and BSW Lakeway Hospital is by far the best. I will always be grateful, thank you.

Jennifer Tully

My husband was recently involved in a motorcycle accident and taken to Baylor, Scott & White Lakeway. Despite the terrible circumstances that landed us in the ER, the knowledge and kindness from the volunteers to the ER Doctor and nurses were second to none. Once we were discharged from the ER my husband also underwent surgery at BS&W Lakeway to repair a shattered ankle. Again, a top notch experience during an incredibly difficult incident. I can’t say enough nice things about BS&W. Whatever you are doing, please keep doing it. We will never go anywhere else for medical care. BS&W Lakeway is the Four Seasons of hospitals!!!

Lee Ashlee Fletcher

I was in a car accident in 2021 on 620 and was sent to the emergency room here. They sent me home knowing I had hit my head (blood pouring down my face from my hair line with visible lacerations) and couldn't walk on my legs because I had damaged both of my knees with clearance to return to my job for the following week. Upon returning to my job, I was immediately sent home by my supervisor because I 1. needed a wheelchair brought to me because I couldn't walk and 2. was far away from acting like myself, way more agitated and short fused than I usually am. After a month of fighting with medical insurance companies and worker's comp groups, I managed to receive the correct diagnosis of extensive cartilage damage to both knees, a hairline fracture to my right kneecap, and evidence of a major concussion.

While that in itself is unacceptable, the main reason I write this review is because a week ago, almost three years after this accident, I received a notice on my credit score report that my score had dropped over 100 points due to a collections bill on my account. I am now having to file a complaint to have this bill taken off my record with the receipts from the workers' comp organization that paid the bill Baylor Scott and White claims that they did not.

This is multiple levels of unacceptable not only as a place of business, but as a place that is supposed to take care of the people that pass through. I would highly recommend looking elsewhere if you seek emergency treatment, the extra drive time is worth a more trustworthy patient experience.

Crystal Johns

I've been using this hospital for several years for my children and myself. I recently had a surgery as well. Between seeing the ER doctor and nurses for incidents to the stay I had overnight and during my surgery, they are hands down the best!! We live in Dripping Springs and will only use this facility! They are all wonderful and hard working. They stay on top of everything and you don't just sit around waiting for hours! The whole entire staff is amazing and they take their time making sure to make you feel better! The nurses are phenomenal and work tirelessly to wait on you hand and foot! They always have a smiling face and treat you like a person and not just another patient. They go above and beyond measure! I am very glad I chose this hospital for my surgery. They stay was exceptional! I was taken care of better than I had ever been in my life! Thank you Baylor Scott and White for your amazing care you provide. I wish I could give them more stars they are that good! ?

Bill Hawk

Medical care is good, I have used them for 15+ years since they purchased my old doctor's practice. Their admin support and insurance groups are a clown car full of idiocy, avoid at all costs. Better care at the morgue.

Safina Mahmood

I had the most horrible experience with the OBGYN Clinic at BSW Lakeway. Everything is done through the portal and no human interaction at all. You barely get to talk to nurse yet alone your doctor. I was pregnant with my 4th child, and experienced my 2nd miscarriage, the bedside manner and care was absolutely horrific, and they even canceled my D&C with even confiding with me, and did not follow up with ultrasounds or bloodwork. I had to go to my prior OBGYN in Austin to get an Ultrasound and to do my D&C. My obgyn told me if I didn't come in, I could of hemorrhaged or had gotten a horrible infection. Also BSW Lakeway does not have a NICU..

Kaylee Pace

Best labor and delivery experience I have ever had. Every single nurse on the labor and delivery floor deserves an award for how amazing they are. I had Nicole and Jennifer that stood out, and I absolutely adored them. They are the kind of nurses that were born to do exactly what they’re doing. My only suggestion for improvement is improving the C-section experience, this is my third one and every hospital has been different… I had the most anxiety on the table with this one only because they didn’t offer a happy medium for my anxiousness… Something similar to laughing gas, but not intense enough to cloud my mind. At the other hospitals I delivered at, they had some kind of concoction that helped me get out of my head a little more yet still be completely lucid and remember. also, maybe having some light music in the background when you’re being wheeled in. Other than that… Absolutely amazing experience, and could not have gotten any better. Definitely deliver here if you are able