Wallace Skin and Body Institute - Paul Wallace MD - Windsor Hills, California

Kennadi Davis

I recently had the pleasure of visiting Wallace Skin and Body Institute, and I must say the experience was outstanding. Dr. Wallace’s dedication and genuine care for his patients are truly remarkable. From the moment I arrived, it was clear that this wasn’t just another dermatology appointment. Dr. Wallace took the time to listen intently to my concerns, asking insightful questions about my daily habits and lifestyle. It was refreshing to have a doctor who genuinely wanted to understand my needs rather than jumping straight to medication.

What truly impressed me was Dr. Wallace’s approach to treatment. Instead of prescribing a quick fix, he recommended
a specific shampoo to help with my scalp issues and suggested that we schedule a follow-up appointment in a few weeks for more intensive treatment if necessary. This thoughtful and measured approach made me feel valued and reassured that my care was in competent hands.

Equally impressive was the state of the facility. The Wallace Skin and Body Institute was immaculate and welcoming, creating a comfortable and professional environment that enhanced my overall experience.

Moreover, having a Black doctor in the neighborhood is a significant and meaningful aspect of my experience. It’s wonderful to see someone from the community providing such high-quality care. Dr. Wallace’s presence and expertise are not only a tremendous asset to the area but also a source of pride and inspiration.

I wholeheartedly recommend Wallace Skin and Body Institute to anyone seeking exceptional dermatological care. Dr. Wallace’s compassionate approach, combined with the institute’s pristine facilities, make it an outstanding choice for anyone looking to address their skin concerns with confidence.

Dr. Tselane

I’ve been using Wallace Skin Care products for over two years now, and I must say, the quality of the products is exceptional, which is why I’ve remained a loyal customer for so long. However, my experience with their online ordering process has been frustrating. On multiple occasions, my orders were delayed for weeks, and in a few cases, even months without any communication or explanation. Despite this, they took my money promptly each time, leaving me feeling neglected as a customer.

Today, I decided to visit the office for the first time, and while my facial with Kristen Dayton was absolutely FABULOUS, the rest of my experience was disappointing. The front office staff was unprofessional, more focused on their cell phones than on greeting or assisting customers. After Ms. Dayton, who was kind and attentive, escorted me to the front desk, she offered me a bottle of water and left me in the hands of the receptionist. Unfortunately, the receptionist didn’t make eye contact and wasn’t friendly at all.

While admiring the artwork in the lobby, an earthquake occurred, startling both me and the staff. Despite the chaos, the three ladies at the front desk continued their phone conversations, one looking at her cellphone, and the receptionist who was supposed to be assisting me seemed more concerned with chatting with her colleagues. Not once did any of them check in with me, say thank you, or even acknowledge my presence after the shaking stopped.

As a Black business owner, I am deeply disappointed and embarrassed by the service I received today. This was my first and, regrettably, my last time visiting this office.

dj jefferson

I really enjoyed my time at this facility… If you need a facial cleaning Judaea is best. She is well knowledge… she help clear my face and gives great tips on how keep it clean.

Stephanie Thompson

My experience with Judaea is the most valuable
experience in the world. She is the best person to get a facial from and she makes my skin and my face feel like it has come alive and breathing.
If u want the best facial in the world go and let Judaea give u the best service . Judaea is certified and bontified person to give u the most
Wonderful experience that u will never regret and u will be truly satisfied!

Shanet Dennis

I was very pleased with the service and care I received. I originally went to the wrong address and was 30 minutes late heading to the new location. I was still able to be seen in a timely manner. Dr. Wallace took his time to understand my needs, and his staff were patient and efficient. This was my first visit and it was an amazing first impression. I feel confident moving forward with my treatment there. I look forward to sharing an update over time.

Sheila Booker

Dr. Wallace and his staff are extremely professional. They also go above and beyond by validating your parking if you receive services. The office is tastefully decorated and sterile. I also found Dr. Wallace to be extremely insightful and knowledgeable. I felt he truly cared about my overall health and was genuine with a plan to resolve my issues. He did not try to up-sale products and services for the sake of selling them, but rather made suggestions that were appropriate for my needs and would mitigate any future problems.
Thank you Dr. Wallace and Lia!

Robbie McPhail

On a referral through my PCP. The doctors office left me a voicemail, stating if I did not pay a $100 deposit, they would cancel my appointment the next day. I called the office back, and the lady stated they require it for all new patients, the $100 "deposit". I asked when will the deposit be applied? Is it applied to the service I'll receive today or future services? She said no, it's basically to create your profile in their system and I'll never see that money again.

American healthcare is so backwards, and there are those who take advantage of it. I can get what I need elsewhere without paying Dr Wallace's ridiculous $100 fee.

Nicola Akins

Dr. Wallace and his staff is amazing. I have seen him off and on for years and he has not changed. His professionalism and knowledge of skin is on point. I trust him and his products work great.
To Dr Wallace and Staff keep up the amazing awesome work you do in providing to our community.
See you in 2 weeks